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ADDCOM Asia Attends 2013 TCCA Exhibition
On Thursday the 21st of March 2013, ADDCOM exhibited at the Thailand Call Centre Academy’s 2013 ‘Let’s Talk about Thailand’s Call Centre’ exhibition held at the Chaophya Park Hotel in Bangkok.
The ‘Let’s Talk about Thailand’s Call Centre’ exhibition is a platform for entrepreneurs to present their call centre services and is widely known in the Asia-Pacific region. The aim of the exhibition was to present call centre trends in 2013 to Corporate Executives, Administrators and Customer Relations Managers in the call centre industry.
The event was attended by ADDCOM Singapore’s team of Salespeople, headed up by Sales Director Renny Ng, in conjunction with their new distributor, V-Systems. The team focused on showcasing a range of ADDCOM products including their headset range, diallers and switchboxes and headset accessory range.
Sales Director Renny Ng said, “The day was a great success for ADDCOM as we received a large number of potential leads. We got to meet and talk with hundreds of business owners and potential clients from around the Asia-Pacific region and that was fantastic. We were exceptionally happy about the results we got from this event.”
On Thursday the 21st of March 2013, ADDCOM exhibited at the Thailand Call Centre Academy’s 2013 ‘Let’s Talk about Thailand’s Call Centre’ exhibition held at the Chaophya Park Hotel in Bangkok.
The ‘Let’s Talk about Thailand’s Call Centre’ exhibition is a platform for entrepreneurs to present their call centre services and is widely known in the Asia-Pacific region. The aim of the exhibition was to present call centre trends in 2013 to Corporate Executives, Administrators and Customer Relations Managers in the call centre industry.
The event was attended by ADDCOM Singapore’s team of Salespeople, headed up by Sales Director Renny Ng, in conjunction with their new distributor, V-Systems. The team focused on showcasing a range of ADDCOM products including their headset range, diallers and switchboxes and headset accessory range.
Sales Director Renny Ng said, “The day was a great success for ADDCOM as we received a large number of potential leads. We got to meet and talk with hundreds of business owners and potential clients from around the Asia-Pacific region and that was fantastic. We were exceptionally happy about the results we got from this event.”
ADDCOM Singapore’s sales team praised the event as a huge success and would like to thank everyone who made the effort to come along and also visit the ADDCOM stand. ADDCOM looks forward to being involved in future events like the ‘Let’s Talk about Thailand’s Call Centre’ exhibition.
ADDCOM Singapore’s sales team praised the event as a huge success and would like to thank everyone who made the effort to come along and also visit the ADDCOM stand. ADDCOM looks forward to being involved in future events like the ‘Let’s Talk about Thailand’s Call Centre’ exhibition.
Addcom Contact Solutions - Winner in Deloitte Technology FAST500 Asia-Pacific 2012
We are glad to announce that Addcom Contact Solutions has been named a winner in the Deloitte Asia-Pacific FAST500 list for 2012.
The FAST500 is a ranking of the 500 fastest growing technology companies in Asia Pacific, with rankings based on percentage revenue growth over three years.
“Making the Deloitte Technology Fast 500™ Asia Pacific ranking is a testament to a company’s commitment to technology,” Ichiro Nakayama, partner in charge of Deloitte’s Technology Fast 500™ Asia Pacific program. “With its noticeable growth rate over the past three years, Addcom Contact Solutions has proven that its leadership has the vision and determination to grow during difficult economic times.”
Since our establishment in 2003, we as a company have grown from strength to strength – and we would like to take this opportunity to sincerely thank you for your continued support and strong partnership mwith ACS, without which we would not be standing where we are today.
Whether you are new to our network or have partnered with us from the very beginning, your support is valued and receiving this Deloitte award is a testament to the strong partnership we hold.
We look forward to continued success in 2013 and working alongside you this year.
Please Click Here to view our official Thank You Letter.
Satphone providers face tougher 000 access regime
The Australian Communications and Media Authority is canvassing a proposal that would force all handheld satellite phone service providers to offer 000 emergency access from July.
The watchdog indicated in a consultation paper (pdf) that it has the backing of the Communications Alliance Satellite Services Working Group to make the regulatory changes, as long as "relevant technical and commercial considerations" are taken into account.
The change is based on a recommendation made in a 2011-12 Regional Telecommunications Review Committee report that also found federal government backing.
Under current regulations, a service provider "is required to provide 000 emergency call access if the service used to make the call is a satellite service, unless the call is transferred to a network other than an Australian-based terrestrial network", according to the ACMA.
That exemption will be tightened under the revised proposal. Significantly, all handheld satellite phones would have to be capable of 000 access from July 1 this year.
The only exemptions possible under the new regime would be for some "non-handheld satellite phone services", though the default would still be a requirement for 000 access.
"The proposal by the ACMA to exempt specified satellite services from the requirement to provide 000 access recognises, for example, that there may be circumstances where it may not be reasonable to require satellite providers to support 000 where end-users have little or no expectation that 000 will be accessible and where alternative arrangements for accessing emergency services exist," the authority noted.
"This could include, for example, high-level satellite services provided to commercial operators in the maritime and aviation sectors".
Comment is being sought by the ACMA up to March 28
NewSat gains funding relief from US credit agency
NewSat has received approval from the US Ex-Im bank for an amendment to the terms of its US$280 million loan agreement, which the credit agency had approved as part of funding for NewSat's proposed Jabiru-1 satellite launch. However, its shares still remain in a voluntary trading halt, which could drag into next month.
The loosening of conditions will allow NewSat to alter the structure of the US$200 funding it is raising itself as part of the agreement with Ex-Im bank. NewSat said the amendment would reduce the amount of equity it has to raise by allowing additional funding to include mezzanine debt.
NewSat reported in an update to the Australian Stock Exchange that the recent amendment approval would give some impetus to current negotiations with potential debt and equity investors. It said it is now expecting to finalise negotiations by late January or early February.
“Nevertheless, a number of interdependent matters still need to be negotiated, agreed and finalised and there is no certainty that financial close will be achieved by this time,” it warned.
“Given the delicate and multi-faceted nature of the financing negotiations and the current uncertainty, NewSat considers it appropriate for the voluntary suspension of its shares to continue until such negotiations have been finalised,” it advised.
NewSat first requested a trading halt on 29 November last year and entered the voluntary suspension on December 3. According to ASX guidelines, there are no specific timeframes for a voluntary suspension other than it will be granted for “the period ASX considers reasonably necessary” for the company to manage continuous disclosure obligations.
NewSat is in the process of raising US$200 million as part of the conditions on funding from the US Export Import bank and France's equivalent the Compagnie Française d'Assurance pour le Commerce Extérieur. The two government-funded export banks have pledged around US$380 million towards the Jabiru-1 project.
NewSat has previously said that the continued suspension was necessary to ensure the market can trade on an informed basis. The Jabiru-1 satellite is scheduled for launch in the second half of 2014.
Geoff Long
Australia to help de-commission oldest orbiting satellite
Federal government agency Geoscience Australia will support the US-led operation to decommission the world's longest serving Earth orbiting satellite at the end of this month. Landsat 5 has been in orbit for 29 years, but last week the United States started the process of moving it to a lower orbit to slowly disintegrate the satellite through atmospheric burn-off.
Launched in 1984 with a three year design life, Landsat 5 has orbited the Earth more than
150 000 times and transmitted over 2.5 million images of the surface of our planet in its 29-year history. One of its previous environmental monitoring roles was to provide images of the 2009 Victorian bushfires.
Geoscience Australia has been receiving and interpreting data from Landsat 5 since its inception, producing the satellite's first images of Australasia from the Australian Landsat Station in Alice Springs. Dr Adam Lewis, head of Geoscience Australia's Earth Observation Group, called it the end of an era. “Landsat 5 has operated for 25 years beyond its expected three year design life, far exceeding even the most extreme predictions of its longevity," he said.
Geoscience Australia will support the decommissioning operation by receiving and passing on communications to the USGS while the satellite is over the Australian continent. The information will advise on the exact location of the satellite and the status of its systems.
“Landsat 5 has been the most important piece of space infrastructure in monitoring the Australian landscape over the past three decades, and I think it’s fitting that we play an important role, albeit a small one, in the decommissioning,” he added.
Landsat 5 is part of the Landsat Data Continuity Mission, which will continue with the launch of Landsat 8 in February this year. Geoscience Australia will continue its role as an international co-operator, working closely with the United States to maintain the long-term record of land imaging through the Australian Landsat Station.
Geoff Long
Addcom Contact Solutions ranked 44th in the 2012 Deloitte Australia Technology Fast 50
ADDCOM CONTACT SOLUTIONS is proud to be recognised in this year's Deloitte Technology Fast 50 Australia program, achieving a ranking of 44th.
Addcom Contact Solutions is a diverse, state-of-the-art telecommunications company, operating two divisions: Recorders and Satellite. Addcom Contact Solutions Recorders is a leading supplier of multi-channel digital recording equipment that is used to record and store data such as radio, telephone and other information. Addcom Contact Solutions Satellite Division focuses on satellite communications products and tracking technology, as well as specialising in VSAT hardware and connectivity.
Craig Alvarez, Managing Director of the Acoustic Innovations Group, accepted the Deloitte Technology Fast 50 award on behalf of Addcom Contact Solutions on November 15th. "The Deloitte Technology Fast 50 is a celebration of business success and we are honoured to be recognised in this year's top 50 technology companies. It is a tribute to the Addcom Contact Solutions team as a whole for all their hard work and dedication to the business," said Mr Alvarez.
Each year the Deloitte Technology Fast 50 program ranks 50 of Australia’s fastest-growing public or private technology companies, based on percentage revenue growth over the last three years (2010 to 2012). Deloitte Technology Fast 50 winners receive exposure and recognition from media and industry and become part of an exclusive network of high performing technology companies.
About ADDCOM Contact Solutions
In June 2003, Addcom acquired the recording business of Thales Contact Solutions Australia (formerly known as Racal). Renamed Addcom Contact Solutions (ACS), the business now operates two divisions: Recorders & Satellites.
Addcom Contact Solutions Recorders sells multi-channel digital recording equipment that is used to record and store data such as radio, telephone and other information. Customers include the majority of Australia’s emergency services providers, in addition to a wealth of financial services organisations and call centres.
As Addcom Contact Solutions continues to grow their resources and capabilities, it has been able to expand its portfolio into a new division focusing on satellite communications products and services. ACS Satellite is dedicated to supplying businesses, governments and individuals with the ideal satellite communication system allowing them to communicate in the most isolated areas of the world.
Today, Addcom Contact Solutions is a proud member of the Acoustic Innovations Group.
Media Enquiries
Donna Flanagan
Marketing Assistant
+61 2 8877 5660
marketing@addcom.com
Acoustic Innovations Director Craig Alvarez with Teledesign Managing Director Jorma Miettinen at the Deloitte awards ceremony.
Addcom Contact Solutions Attends the 2012 Australia & P.N.G. Mining Resource Expo
On Friday the 12th and Saturday the 13th of October 2012, Addcom Contact Solutions: Satellite Division exhibited at the inaugural Australia & P.N.G. Mining Resource Expo held at the Cairns Showgrounds in Cairns, Queensland.
The Australia & P.N.G Mining Resources Expo was focused on attracting and bringing together current employees and delegates of the different mining industries from Papua New Guinea and North Queensland. A kaleidoscope of industries supporting the mining industry were there to exhibit including safety, medical and communications.
Heading up our team of satellite professionals at the event was Addcom’s National Channel Manager: Satellite division, Robert Lewis. Addcom showcased their entire range of satellite phones, tracking systems, BGAN units and VSAT terminals. Suppliers of VSAT hardware and airtime Step Electronics and Starbridge were also present for the tradeshow.
Large 2.4 and 1.2 meter fixed VSAT dishes, designed to deliver high amounts of data on a long term basis in remote and rugged areas were set up inside the stand. A 1.2 meter auto-acquire dish, a mobile unit designed for rapid deployment to remote rugged regions, was also set up. These models served to highlight the size and capability of VSAT terminals which seemed to impress delegates and create a memorable experience. Even the event organisers remarked the dish set up looked fantastic.
A number of demonstration models for satellite handsets were also readily available and on display for delegates who wanted a more “hands-on” look at the products.
National Channel Manager: Satellite division, Robert Lewis said “It was a great day. People seemed happy to talk to us and expressed a great deal of interest in our whole satellite range. We got to meet and talk with many mining delegates from around Australia and P.N.G. The show was fantastic and we saw some really great results from it. We look forward to seeing big things from this event in the future”
Additionally, an interview with the local Channel 7 news team during the tradeshow was a fantastic opportunity for the team to talk more about the work done with satellite products and to highlight the great work done on the day by the Addcom team and the event organisers.
Thanks to everyone who came along and made the event a huge success for us. Addcom Contact Solutions looks forward to being involved in future events in the Australian and P.N.G mining industry.
Addcom Contact Solutions Satellite attending the Australia and PNG Mining Resources Expo in Cairns
Push-to-Talk via Wideye™ SAFARI™
This Push-to-Talk solution is fast and easy to use. You need not worry about compatibility issues, surrounding frequ
encies interference or radio equipment type. You need not purchase any expensive add-on PTT device to work with.
Simply download an application for your smartphone or PC and setup with Addvalue's Wideye SAFARI Land Vehicular BGAN terminal via Wi-Fi.
Conroy - Government responds to the 2011-12 regional telecommunications review report
The Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy, released the Government's response to the 2011-12 Regional Telecommunications Review.
Click the link for more info.
New Product Launch: the Solar Portable Power Pack
ACS satellite is proud to present its newest product for launch: the Solar Portable Power Pack
The Solar Portable Power Pack is a solar-energized power generator for all your mobile satellite and electronic power needs. These portable solar power packs are available for military, civilian institutional and personal use. They are can often be used for personal emergency solar power and for NGO emergency and disaster response where rapid mobilization and compact transport is critical to humanitarian aid.
These units are relatively light-weight, weighing between 1-3 kg depending on the unit model and are fully capable of charging electronic devices to capacity within 2-10 hours depending on unit model.
These pack are also the ideal solution for charging things like battery packs, satellite phones radios and GPS devices and are available in Desert Camo and Woodland Camo for tactical applications or black for non-tactical applications
Solar Panels in Action
Portable Solar Panels featured at 2:39
For more information click here.
Addcom Contact Solutions cuts satellite call costs
By Petroc Wilton, Communications Day Chief Editor
Addcom Contact Solutions has launched a new service dubbed Local CallSAT which it says will help to reduce the cost of calling a satellite phone by around 80% – making satellite comms far more practical, especially in regional areas.
The new service links satellite phones to dedicated Australian phone numbers, allowing callers to take advantage of standard local Australia rates; it will also give access to a satellite-specific emergency services numbers, since not all Australian satellite services providers currently offer access to the standard Triple Zero.
ACS national channel manager Robert Lewis told CommsDay that the new service had been realised via a partnership with a local Australian carrier – which could not be identified for reasons of commercial confidentiality – using the carrier’s terrestrial infrastructure to route satellite calls and give customers access to normal calling rates. To get the emergency services number up and running, ACS also had to put in place stringent redundancy and reliability provisions in order to secure approval from the Australian Communications and Media Authority.
Lewis said that the service was particular aimed at Australians in remote areas bereft of comms infrastructure development, where satellite phones are sometimes the only option – and where residents may be reluctant to give out their phone numbers because of the costs that callers would previously have incurred. “Local CallSAT breaks this barrier, giving callers the consumer confidence they need, knowing that there are no ridiculous hidden call charges,” he said. “This is a key benefit for business owners in remote locations, such as farmers, who in the past didn’t give their numbers out which resulted in lost business opportunities.”
Petroc Wilton
[Press Release] Making Satellite Communications more Practical for Regional Australians
Sydney, Australia – 26 March 2012: Addcom Contact Solutions has launched its new service Local CallSAT which helps reduce the cost of calling a satellite phone by approximately 80%. The new service makes mobile communications more practical particularly towards Regional Australians who struggle to afford the escalated call charges when calling family and friends in remote areas.
Addcom Contact Solutions, a leading satellite provider to corporations, governments, resellers and individuals, designed Local CallSAT to allow callers to dial satellite phones at the cost of standard local call rates. Another major benefit is the access to a satellite-specific emergency services number, as not all Australian satellite services have access to ‘000’.
Because of the lack of infrastructure, normal satellite calls are charged at inflated rates. With Local CallSAT, a satellite phone is linked to a dedicated local Australian number, for example 02 8877 5600, allowing callers to take advantage of standard local Australian rates.
Robert Lewis, National Channel Manager at Addcom Contact Solutions notes that normal charges to satellite phones are expensive for the modern Australian family. “Calling loved ones is so important especially when one is working away from families in the remote parts of Australia”.
“When a wife dials her husband’s satellite phone number from her home or work phone, with major phone carriers she’s charged $18 per minute. If she speaks for 5 minutes, that’s already $90. A wife whose husband is trekking along the Simpson Desert or mining at Pilbara would definitely want to keep contact, but the cost would be enough for them to hesitate”.
However, Local CallSAT makes communications the cheaper alternative. “With Local CallSAT, the wife is charged the standard local call, as if she’s dialled any other Australian local number. The husband is then charged a rate of approximately $3 per minute. So if they chat for 5 minutes, the total cost is less than $20. At a significantly lower price, Local CallSAT makes communications a whole lot smarter.”
Local CallSAT was designed to help connect all Australians especially in areas where infrastructure development is ignored, which has inflated the costs of communications in these isolated locations.
Although satellite phones were sometimes the only option, many still remain reluctant to give out their numbers because of the costs incurred by their caller.
“Local CallSAT breaks this barrier, giving callers the consumer confidence they need, knowing that there are no ridiculous hidden call charges,” says Lewis. “This is a key benefit for business owners in remote locations, such as farmers, who in the past didn’t give their numbers out which resulted in lost business opportunities.”
Traditionally, satellite phones were purely for emergency services in areas with limited or no GSM connectivity. Today, with Local CallSAT, the view of satellite phones is now viewed as being a norm in mobile communications. Giving callers a cheaper way to communicate, as well as being easy to use, Local CallSAT makes satellite communications more practical and cost-effective in today’s society.
For more information about Local CallSAT please go to:
www.acssatellite.com.au/products/local-callsat/local-callsat.html
About Addcom Contact Solutions
Addcom Contact Solutions is a leading provider of satellite communications and tracking technology.
Addcom Contact Solutions aims to connect businesses, governments and individuals where the average communication systems have poor or no coverage. We dedicate ourselves to ensure that you are equipped with the ideal satellite communication system for your journey or project, allowing you to communicate even in the most isolated areas of the world.
For more information on Addcom Contact Solutions please visit:
www.AddcomContactSolutions.com.au
Contact information
Andrew Owens
Addcom Contact Solutions
+612 8877 5660
andrew.owens@addcom.com
Expected Satellite Outages
In the next coming weeks all Australian satellite providers will experience solar interferences which will cause satellite service outages.
Solar flares will affect all site/s twice:
- once when the sun interference occurs at the Hub end in Sydney
- when it occurs at the remote site.
| Outage Date |
Start GMT |
End GMT |
Duration | Start AEST |
End AEST |
| 03/31/2012 | 23:30:13 | 23:39:38 | 09:25 | 09:30:13 | 09:39:38 |
| 04/01/2012 | 23:29:16 | 23:40:06 | 10:50 | 09:29:16 | 09:40:06 |
| 04/02/2012 | 23:28:46 | 23:40:01 | 11:15 | 09:28:46 | 09:40:01 |
| 04/03/2012 | 23:28:40 | 23:39:30 | 10:50 | 09:28:40 | 09:39:30 |
| 04/04/2012 | 23:29:03 | 23:38:33 | 09:30 | 09:29:03 | 09:38:33 |
| 04/05/2012 | 23:30:10 | 23:36:45 | 06:35 | 09:30:10 | 09:36:45 |
Please feel free to use the below link to calculate the sun outage schedule at your end:
http://www.satellite-calculations.com/SUNcalc/SUNcalc.htm
Over the Top Expedition - Satcoms in Australia’s untouched and remote areas
In January 2012, Addcom Contact Solutions sponsored the Honda Over The Top Expedition, an expedition made by brothers Peter and Phillip Jenkins. Covering some of Australia’s untouched and remote areas, Addcom Contact Solutions provided the Jenkins brothers with satellite airtime coverage so that they had access to emergency services at all times.
From Sydney to Perth in an 8.6 metre rigid inflatable boat, the expedition involved more than 9,500 kilometres stopping at 30 locations. Peter and Phillip covered some of Australia’s untouched, harsh and beautiful coastline particularly in the northern most tips of Queensland, Northern Territory and Western Australia.
Satellite services, particularly in areas that were untouched, proved to be the only option for communications.
Phillip Jenkins stated, “(the satellite services) gave us access to a mobile phone that provided the piece of mind in the most dangerous part of the expedition, between Weipa and Nhulunboy. With no one available on radio, our only form of communication was with the satellite phone.”
Jenkins continues, “And we were able to give regular updates to our website and our wives. There were also sections of the Kimberlies where at one stage we didn't see another boat for three and half days.”
Robert Lewis, National Channel Manager at Addcom Contact Solutions, noted, “It is so important that when you’re in unfamiliar areas that are remote and unpredictable, you must have access to communications. We gave Peter and Phillip access to satellite communications because we knew that's exactly what they were after.”
Through the Over The Top Expedition, Peter and Phillip Jenkins aim to generate awareness and raise money for Prostate Cancer research. Their mission is to raise $200,000 to continue research into effective Prostate Cancer detection and treatment and to actively educate and raise awareness of the need for men to talk to their GP about Prostate Cancer.
If you would like to show your support and donate please go to:
www.overthetop.com.au
Floating Impressions Joins ACS Partner Network
Sydney, Australia: Addcom Contact Solutions today welcomes Floating Impressions to the ACS Satellite Partner Network. With Floating Impressions on board, Addcom Contact Solutions will strategically enter the cruising and leisure market to provide satellite communications on vessels.
With over 30 years of sailing experience, Floating Impressions will provide invaluable insight to understanding the market’s viewpoint on satellite communications. The partnership between Addcom Contact Solutions and Floating Impressions will combine a strong force to providing unique satellite communications on vessels.
Andrew Owens, Marketing Manager at Addcom Contact Solutions, commented, “The partnership will see satellite communications delivered directly to real sailors by real sailors.”
“Don and the team at Floating Impressions bring a new approach to satellite customers at sea. They can talk from real life experiences and are able to show off the latest technology, giving them the ability to talk-the-talk about how it can best be used on a vessel.”
Floating Impressions’ Don Church is delighted to be able to offer other sailors the incomparable convenience and safety of state-of-the-art satellite communications. “We know from our own experience, delivering our beautiful CatNirvana across the Atlantic and Pacific Oceans logging over 14,000nm more than half-way around the globe, that Addcom’s satellite systems were always easy and always ready.”
Don continues, “As sailors with many years’ experience, we know what sailors need. We are truly confident Addcom’s satellite systems will fill any ‘blue water’ communications gap for both racer’s and cruisers.”
About Addcom Contact Solutions
Addcom Contact Solutions are a leading provider of satellite communications and tracking technology.
We aim to connect businesses, governments and individuals where the average communication systems have poor or no coverage. It is our dedication to ensure you are equipped with the correct satellite communication system for your journey or project, helping you stay connected to the world.
For more information on Addcom Contact Solutions please visit: www.AddcomContactSolutions.com.au
About Floating Impressions
Based in Sydney, Australia, but always in new waters, Floating Impressions are one of the few suppliers of premium, cruising comfort products. From Boat décor, to apparel, snorkels to kayaks, Floating Impressions provides a unique offer for maximum comfort and style.
For more information on Addcom Contact Solutions please visit: www.floatingimpressions.com.au
Media Enquiries
Andrew Owens
Marketing Manager
Addcom Contact Solutions
+ 61 2 8877 5600
andrew.owens@addcom.com
Don Church
Ancient Mariner
Floating Impressions
+ 61 409 784 189
floatingimpressions@bigpond.com
Gold Coaster crosses Bass Strait on jetski to set Australian Record
As part of a Sponsorship Program with Addcom Contact Solutions, Gold Coaster Christian D'Agostin has set an Australian Record by doing what many would not dare; to travel the Bass Strait on a jetski.
On September the 25th 2011, D’Agostin bravely navigated across Walkerville South, Victoria, to George Town, Tasmania, in 6 hours, 43 minutes and 17 seconds, earning himself an Australian Record as the ‘1st Solo Non-stop Jetski Crossing of Bass Strait’.
For safety reasons, Addcom Contact Solutions provided D’Agostin with an IsatPhone Pro satellite phone in a waterproof case.
D’Agostin’s campaign was an attempt to raise prostate cancer awareness in Australia. Each day about 32 men learn news that they have prostate cancer; tragically 1 man every 3 hours will lose his battle against this insidious disease (Prostate Cancer Foundation of Australia, 2012). If you would like to make a donation towards prostate cancer awareness go to:
www.everydayhero.com.au/christian_dagostin
Honeywell Acquires EMS Technologies
EMS Global Tracking is now part of Honeywell. Honeywell purchased the parent company, EMS Technologies, in August of 2011.
"We are very excited to be part of a billion dollar global business. With Honeywell behind us, we will be able
to invest more in developing our technology and products and expanding our markets across the world," said Simon van den Dries, VP Global Sales.
Over the next few months, expect to see branding changes as the company becomes fully integrated into the Honeywell business as Honeywell Global Tracking.
UNSW Sunswift finishes Top 10 in World Solar Challenge
37 teams from 20 countries participated in the World Solar Challenge racing their own custom-built solar powered cars. From Darwin to Adelaide, UNSW’s Sunswift were thrilled to finish in the top 10.
This year’s race across the outback was unlike any other race, with brush fires, dust storms, extreme temperature changes making the race extremely difficult for teams to arrive at each checkpoint.
Well aware that GSM and 3G coverage is unheard of in the Australian desert, Addcom Contact Solutions prepared Sunswift with advanced satellite communications which provided voice and data connectivity at broadband speeds.
Sunswift Although difficult to avoid such adverse driving conditions, nothing was going to stop Sunswift IV from crossing the finish line. With satellite communications in place, Sunswift were confident to be part of the leading pack of solar cars and finish the race.
Robert Lewis, National Channel Manager at Addcom Contact Solutions confirms that “it was obviously a mission to finish against all odds, with such cloudy skies and temperature changes. Thanks to satellite communications, Sunswift were able to download data to help the strategist calculate best driving methods and avoid the disaster zones.”
Robert continues, “Congratulations to Sunswift who finished 6th place, being one of the seven teams to cross that finish line.”
Team Sunswift and Team battled for 6th and 7th places, with Sunswift passing Aurora just an hour before crossing the chequered flag in Adelaide.
The results of the top 7 teams to finish:
Tokai University’s Tokai Challenger 2, Japan
Nuon Solar Team’s Nuna 6, the Netherlands
Ashiya University, Japan
Solar Team Twente, the Netherlands
UNSW Sunswift Solar Team, Australia
Aurora Vehicle Association’s Aurora, Australia
Supporting Cancer Council’s Pink Ribbon Day
On Monday 24th of October, Addcom Contact Solutions participated in Cancer Council’s Pink Ribbon Day.
Addcom Contact Solutions participated in a “Do it in Pink” event, held at the Acoustic Innovations Head Office in North Ryde. Staff from all Acoustic Innovations companies showed their support by wearing pink and sharing a pink cupcake (or two) at the event.
Cancer Council’s Pink Ribbon Day aims to help raise awareness about breast cancer, as well as raise funds for research, early prevention and patient support programs.
Addcom Contact Solutions encourages you to support this worthy cause by holding a Pink event or purchasing Pink Merchandise from Cancer Council in the month of October.
Cancer Council is the chosen charity of Addcom Contact Solutions. Cancer Council brings together Australia’s leading state and territory cancer organisations. Cancer Council’s vision is to minimise the threat of cancer for all Australians, through successful prevention, best treatment and support.
Addcom Contact Solutions would like to thank all of their staff for supporting this worthy cause.
For more information on Pink Ribbon Day, click here.
For more information on Cancer Council, or to make a donation, click here.
AGTA Head Agreement Signed
Addcom Contact Solutions has signed the Australian Government Telecommunications Arrangements (AGTA) Head Agreement, positioning our company as one of the few suppliers of satellite systems and tracking technology to the Federal Government’s department and agencies.
Under AGTA, a provider of telecommunications carriage services must sign an AGTA Head Agreement with the Commonwealth before it can provide telecommunications services to Australian Government. As an AGTA signatory, Addcom Contact Solutions has been recognised as a prominent supplier that is capable of offering services above the service level expectations of the Federal Government.
Becoming an AGTA signatory marks the beginning of our relationship with the Australia Federal Government in supplying advanced, deployable satellite communications where and when they need it.
For more information about AGTA go to:
http://www.finance.gov.au/procurement/ict-procurement/australian-government-telecommunications-arrangement/index.html
For a list of current service suppliers:
http://www.finance.gov.au/procurement/ict-procurement/australian-government-telecommunications-arrangement/service-providers.html
Press Release: Sponsoring UNSW Solar Car in World Solar Challenge
Sydney, Australia – 13 October 2011: Addcom Contact Solutions today announced its sponsorship in the World Solar Challenge with a local Australian team, Sunswift. The World Solar Challenge will see 37 solar race teams from 21 countries travel a total of 3,000km from Darwin to Adelaide.
From the 16th to the 23rd October 2011, Addcom Contact Solutions will facilitate the communications needs of Sunswift from the University of New South Wales (UNSW), who will debut their latest design, the Sunswift IV solar car.
Addcom Contact Solutions has supplied Sunswift with a comprehensive satellite communication system for voice and data connectivity, an AddValue SAFARI Land Vehicular BGAN unit and two IsatPhone Pro satellite phones.
By utilising Addcom’s BGAN satellite, the team will have constant access to the internet in the middle of the Australian desert, even where 3G network and Wi-Fi are practically non-existent. At broadband speeds, Sunswift can expect to achieve the following benefits:
- Download customised hourly weather data (provided by their sponsor Weatherzone) via satellite for use in their strategy. Data will come from a supercomputer located at the University of New South Wales, NSW, which will generate algorithms to help determine ideal travelling speeds without flattening their battery pack too early in the day
- Keep fans up to date via social media. As the car speeds from Darwin to Adelaide, fans will receive real-time updates on the team’s progress, including photos, tweets and detailed technical information
- Fans can also access updates via the Sunswift Live map which allows fans to see what the Sunswift driver sees at various points during the race
all while travelling at over 90km/h.
The two IsatPhone Pro satellite phones will offer access to reliable voice communications. The team will use the phones to call World Solar Challenge race officials and the University of NSW regarding the team’s status.
Andrew Owens, Addcom Contact Solution’s Marketing Manager, is enthusiastic about the benefits that satellite communications will present. “This is the perfect example to show the benefits of utilising satellite in the Australian outback, where broadband internet is just unheard of”.
“It’s great to support an Australian team taking it to the world. Addcom Contact Solutions is excited that our sponsorship will give Sunswift the competitive advantage which could be the difference in winning the race”, says Owens.
Sunswift Project Manager, Daniel Friedman, says, “It was quite a technical challenge to design a system that could allow our fans to feel like they were part of the race.”
Friedman continues, “The team will send real-time data back to Sydney via a server hosted by OrionVM, who are providing the bandwidth for the Sunswift Live service. The data will be transmitted by a satellite link provided by Addcom Contact Solutions, which can still transfer information even if the car hits 100km/h!”
Friedman says the team’s fired up and excited about its chances in the Global Solar Challenge.
“We’ve been working really hard and I think it’s starting to show. We can’t wait to get to the start line as one of the teams representing Australia. The team has a long journey ahead, and we can’t wait to share it with everybody.”
For full details about Sunswift IV please visit:
www.acssatellite.com.au/products/my-adventures/sunswift-iv.html
About UNSW Sunswift Team
UNSW has completed in over 11 solar car races with its Sunswift solar vehicle. The Sunswift is a university, student-led solar racing team. Thirty students from the Faculties of Engineering, Science, and Business at the University of New South Wales volunteer their time and skills to design, build and race a state-of-the-art solar-powered car.
Sunswift IV, known to the team as the IVy, is a three-wheeled carbon fibre machine which can reach speeds over 100 km/h using just 1,300 watts – the same amount of power it takes to toast two slices of bread.
In January this year, the IVy smashed the Guinness World Record to become the world’s fastest solar vehicle, a huge feat for a car designed and built by UNSW engineering students.
For more information on Sunswift please visit:
www.sunswift.com
About the World Solar Challenge 2011
Through research and application of innovation, 42 teams from the world’s best technical universities and colleges will race a total of 3000km in their own designed solar cars.
Starting at Darwin with the aim to finish in Adelaide, all teams must travel as far as they can until 5:00pm. At this point teams make camp in the desert wherever they happen to be.
Bruce Arms Sets New Sailing Record
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Solo sailor Bruce Arms, in his 14 metre catamaran Big Wave Rider, crossed the finish line at Mooloolaba on the 18th August 2011 at 9:41:06 am AEST setting a new round Australia record.
On September 11th the World Sailing Speed Record Council announced the ratification of a new World Record for Mooloolaba sailor Bruce Arms sailing Big Wave Rider his self-built 14M Robin Chamberlin designed catamaran.
Singlehand Around Australia WORLD RECORD – 38 days 21 hours 41 minutes 42 seconds.
Bruce would like to thank the following sponsors and supporters for without their help and generous support my record breaking voyage would not have been possible.
Sponsors
APC Logistics, Addcom Contact Solutions, SatCom Global, Muk Entertainment, Hing Ang Photography, Prime Radio, Barz Optics, Boat Books, Boat Names, Burke Marine, Chamberlin Marine, C-Map/Jeppesen Boeing, Coursemaster Autopilots, Crane & Cartage Whitsunday, David Lambourne Yacht Rigging and Consultancy, Epribhire, FGI, Fyfe Sails, International Paints, Mooloolaba Marina, The Yacht Club, Multihull Solutions, Ocean Tracker, Soul Pattinson – Mersey Pharmacy, Save our Seas International, Save Our Seas Ocean Racing, Sea to Summit/Back Country Cuisine, Trimworx, Walcon Marine, Pep PR and Marketing, Ullman Sails Sunshine Coast, Ocean Addicts, The Wharf Mooloolaba and Mooloolaba Yacht Club.
Team & Support Members
Suzanne Arms, Bill & Sandy Brosnan, Pat & Judy Gannon, Jessica & Julie Watson, Francois Jouannon, Ian Thomson, Margret Williams, Mike Griffin, Bob McDavitt, John Ross, Stuart Travers, Terry Travers, Peppi Bueti, Nicole Brown, Brigit Kehr, Martin Chadwick, Steve & Debbie Conran, Robin Copeland C-of-R WSSRC, Rob Stevenson MYC, along with my family and friends.
Communications Day speaks with Addcom Contact Solutions: Australian satellite play
By Petroc Wilton, Communications Day Chief Editor
Though a relatively new entrant into the Australian satellite arena, Addcom Contact Solutions has already scored some key corporate and government contracts – and is gunning for more. The firm believes that its all-of-market approach serves as a key differentiator, but is also keen to change perceptions around the market to represent the increasingly accessible cost of satellite technology.
While Addcom Contact Solutions has been going for eight years, the satellite division has been in the marketplace just over twelve months, but has seen rapid growth in that time. The firm supplies services through Inmarsat and Iridium, as well as VSAT services
through companies like Intelsat.
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“In this day and age I see satellite coming back more towards the mobile market; the price of the hardware’s being reduced, and coming more into the mainstream. The pricing for airtime is now being reduced, so it’s [more] accessible… and even hardware will possibly become equivalent to mobile, where we’re giving it to customers on subsidised plans,” the firm’s head of satellite Robert Lewis (pictured left in image) told CommsDay.
“One of our goals has been to really change the mindset of the consumer… there’s this perception that satellite equals ridiculous money, and we’re really trying to change that perception in the market,” put in group marketing manager Andrew Owens (right).
According to Lewis, the company has already secured contracts with government agencies at state, local and federal levels, as well as with corporate customers like Wesfarmers. He believes that Addcom Contact Solutions’ broad approach has been key to its success so far. “When we’re looking at the marketplace and we segment the market, what we’ve found was that a lot of competitors were actually… super-niche,” he said.
“We’ve had quite a good success in the last twelve months because we have the ability to reach across all the different segments of the market... and depending on the customer’s budget, if it’s not off the shelf we’ll actually build it.”
Looking forwards, the firm is focusing on personal and asset tracking solutions and disaster recovery offerings; it is also looking to some specific hardware development. “There seems to be a swing in the marketplace towards Very Small Aperture Terminals… that’s where the market seems to be heading, and we’re definitely focusing on in the near future,” said Lewis. “What we’re trying to do is develop a dish that will not replace, but will be as portable and have the same functions as a Broadband Global Area Network terminal… with lower ongoing costs.”
Addcom Contact Solutions Supports Daffodil Day
Addcom Contact Solutions continued their support of Cancer Council by supporting Daffodil Day on August 26th.
Daffodil Day is one of Australia’s best known fundraising events, and is vital in raising funds to help support Cancer Council's research, prevention and support services for patients and their families. This year Cancer Council is hoping to raise $9.5 million through Daffodil Day fundraising activities.
Cancer Council is the chosen charity of Addcom Contact Solutions . Cancer Council brings together Australia’s leading state and territory cancer organisations. Cancer Council’s vision is to minimise the threat of cancer for all Australians, through successful prevention, best treatment and support.
Addcom Contact Solutions would like to thank all of thier staff for supporting this worthy 
cause.
For more information on Cancer Council, or to make a donation, click here.
Crossing the Bass Strait on Jet Ski with an IsatPhone Pro
In September, Addcom Contact Solutions sponsored Gold Coaster Christian D'Agostin in his attempt to ride continuously across Bass Straight on a fuel injected, non-supercharged jet ski. Through his attempt, Christian hoped to raise money and awareness for prostate cancer.
With health and safety being a major priority, Addcom Contact Solutions equipped Christian with an IsatPhone Pro satellite phone in a waterproof case. Out at sea where normal GSM or 3G networks do not work, the IsatPhone Pro served as an emergency device if help was required.
On commencing his trip at 6.30am, Christian was expected to arrive in Tasmania approximately 11.30am. However, due to unexpected weather changes with heavy seas and choppy conditions, Christian did not arrive as expected. After hours of delay, family and fans were expecting to receive a call from the satellite phone.
Christian’s mother, Julia D'Agostin, who is also his manager, commented, “After six hours after leaving Victoria there was no sign of Christian. We were all worried about him.”
“But not receiving a call from his satellite phone was a good sign. Not calling meant he wasn’t lingering, so we knew he’d arrive, just a little late. Thanks to the guys at Addcom Contact Solutions for providing us the satellite phone. It gave me that extra sense of confidence he was OK.”
Christian arrived safely in Tasmania at 2:30pm after having been hit by offshore winds and 3m waves throughout his crossing.
Thank you everyone who supported Christian along his journey. If you would like to support Christian in his campaign of prostate cancer awareness you can still make a contribution via the following link:
www.everydayhero.com.au/christian_dagostin
Students embark on solar challenge across Outback
Extracted from www.inmarsat.com
Students from the University of New South Wales (UNSW) put their solar-powered vehicle - plus BGAN and IsatPhone Pro - to the test when they drove 1,864 miles (3,000 km) across Australia's Outback.
The World Solar Challenge saw 36 teams from 20 countries pitted against each other in the race from Darwin to Adelaide.
UNSW's Sunswift Team from Sydney had the support of Addcom Contact Solutions, an Inmarsat service provider to resellers, businesses and end-users across Australia.
Vehicular terminal
Addcom Contact Solutions supplied Sunswift with two IsatPhone Pro satellite phones and an Addvalue Wideye SAFARI land vehicular BGAN terminal for their three-wheeled, carbon fibre vehicle, called Sunswift IV.
The equipment gave the team reliable and race-critical access to the internet and voice calls, even in the middle of the Australian desert where 3G networks are practically non-existent.
Thanks to the vehicular terminal, they were able to stay connected even when travelling at speeds of up to 62mph (100km/h).
Sunswift used BGAN to:
- Download customised hourly weather data and information from a supercomputer located at UNSW that helped them calculate optimum travel speeds without completely draining the vehicle's battery
- Keep followers informed via social media, with real-time updates, photos and technical data
- Transmit updates to the web-based Sunswift Live map that enabled fans to pinpoint their progress
In addition, IsatPhone Pro allowed them to keep in touch with race HQ and the support the Sunswift team.
Bush fires
During the race the competitors battled bush fires, dust storms and extreme temperature changes.
In the end, just seven teams made it over the finishing line, with UNSW Sunswift coming in a creditable sixth.
"It was obviously a mission to finish against all the odds, with such cloudy skies and temperature changes," said Robert Lewis, national channel manager at Addcom Contact Solutions.
"Thanks to satellite communications, the Sunswift team were able to download data to help its strategist calculate the best driving techniques and avoid disaster zones."
Addcom Contact Solutions: www.acssatellite.com.au
UNSW Sunswift: www.sunswift.com
**This article was taken from www.Inmarsat.com. To read the orginial article please go to:
www.inmarsat.com/about/Newsroom/00040396.aspx
Supporting Bruce Arms - Video
Watch this video of dolo sailor Bruce Arms, in his 14 metre catamaran Big Wave Rider, who is now only hours away from setting a new round Australia record. Bruce travels with Addcom's tracking solution.
Follow Bruce Arms journey in Big Waver Rider via Addcom Contact Solutions Website:
http://www.acssatellite.com.au/products/tracking-portal/bruce-arms-solo-around-australia.html
Solo Sailor just days away from Mooloolaba and the Record
Solo sailor Bruce Arms, in his 14 metre catamaran Big Wave Rider, has his sights firmly set on breaking the round Australia record with just 1400 km left to get to the start and finishing point at Mooloolaba on Queensland’s Sunshine Coast.
The renowned sailor and two-time winner of the Solo Trans-Tasman yacht race, has completed week five of his world-record attempt to sail around Australia solo, non-stop, and unassisted in under 42 days.
At 12 noon on Sunday 14 August 2011, he was 300 kilometres ESE of Gabo Island near the Victorian border and 61 hours ahead of the existing World Record of 42 days 5 hours 33 minutes.
During week five of his attempt, Bruce has sailed just on 1500 kilometres from the Great Australian Bight, down the west coast of Tasmania, past South East Cape and across Bass Strait.
Bruce said conditions have again varied, from huge swells in the Southern Ocean to the cold, almost calm days encountered as he rounded the bottom of Tasmania.
“It been a tough journey but with only 1400 kilometres left to go my confidence is rising every day, even though there is a long way to go I am very confident that I can reach the finish line this week.”
“Forecast weather conditions this week look very favourable and that is a great relief as it has been a treacherous journey with 60 knot winds and 12 metre waves experienced along the way,” said Bruce.
“There is still a long way to go but a finish before the end of this week is possible, probably sometime on Thursday."
Arriving in Mooloolaba this Thursday would see Bruce break the existing World record by around three days.
“It’s really exciting to be on the home stretch, I’ve missed my wife and friends and I’ve certainly had enough of this cold climate sailing. Give me sunny Queensland anytime!” he said.
Follow Bruce Arms journey in Big Waver Rider via Addcom Contact Solutions Website:
http://www.acssatellite.com.au/products/tracking-portal/bruce-arms-solo-around-australia.html
Supporting Christian D'Agostin's Jetski Record Attempt Across the Bass Strait
Addcom Contact Solutions is proud to sponsor Gold Coaster Christian D'Agostin in his attempt to set a record never achieved before. In September this year, Christian will ride continuously across Bass Straight on a fuel injected, non-supercharged jet ski. His attempt will help to raise money and awareness for prostate cancer.
With the support of Addcom Contact Solutions, Christian will be equipped with the IsatPhone Pro satellite phone which he will carry in a waterproof cover case.
“Supplying Christian with Addcom satellite technology will be crucial in regards to emergency and safety”, says Andrew Owens, Addcom Marketing Manager.
“The satellite phone will act as safety instruments. With our technology Christian can easily establish communications in the event that he requires assistance. Addcom Contact Solutions is thrilled to support Christian’s water-based record attempt.”
Leading up to the big event, Christian will continue to promote prostate cancer awareness and raise a target of $30,000. To date, prostate cancer is the most common cancer in Australian men and the second most common cause of male cancer deaths. If you would like to support Christian by making a contribution please follow this link:
www.everydayhero.com.au/christian_dagostin
Christian will set off for this record attempt once weather permits.
Bruce Arms Sails Solo Around Australia with Addcom Tracking Solution
Sailing champion Bruce Arms has confirmed he will be departing for his Solo Around Australia World Record attempt from The Yacht Club, Mooloolaba Marina on Sunday July 10 at 12 noon.
Bruce said that after months and months of hard work and preparation he was ready to embark on his epic voyage. He aims to create a world record by sailing solo around Australia in just 35 days in his 14m Catamaran Big Wave Rider.
“There has been hours and hours of preparation and without the great support from my wife Suzanne, supporters such as Jessica Watson and a number of sponsors including APC Logistics, SatCom Global, Add-Com Contact Solutions, Burke Marine and Coursemaster Autopilots this voyage would not have been possible."
“I’ve also had Prime Radio come on board as a media partner and local firm MUK Entertainment have filmed my progress to date with a view to producing a documentary of the voyage.”
“I also aim to send back daily Blogs and people can track my progress around Australia.” he said.
The link to the Addcom Contact Solutions tracking site is:
http://www.acssatellite.com.au/products/tracking-portal/bruce-arms-solo-around-australia.html
Bruce said that he is starting to get excited and a bit nervous at the same time but is really looking forward to the challenge ahead. “The previous record was 42 days. I aim to reduce it by seven.“
Bruce said he would use his voyage to help raise awareness of SOS Ocean Racing which was formed in 2010 to raise awareness of the damage to our environment through the use of plastic and plastic bags.
Addcom Contact Solutions Joins the Inmarsat Connect Program
Addcom Contact Solutions has recently received the Bronze Accreditation as part of Inmarsat’s Connect Program. As a recognised partner of Inmarsat, the Connect Program has pushed Addcom Contact Solutions to the forefront of the industry as a leading supplier of mobile satellite services among industry leaders.
Under the Connect Program, Addcom Contact Solutions gains access to newly introduced technologies and services that exceeds and redefines industry standards. These technological advancements and services will strengthen Addcom Contact Solutions’ offerings to the world.
“Being recognised as an accredited partner of a leading satellite communications carrier gives Addcom Contact Solutions the confidence to serve both local and foreign markets effectively”, says Robert Lewis, National Channel Manager.
The partnership with Inmarsat has supported Addcom Contact Solutions significantly by providing access to valuable tools and resources, allowing Addcom Contact Solutions to effectively customise a unique solution for each customer.
Introducing Satellite Tracking and Monitoring Solutions
Addcom Contact Solutions is proud to partner with EMS Global Tracking and LXE, the global supplier of telematics, tracking and search & rescue solutions. The partnership introduces tracking solutions into our current portfolio, allowing Addcom Contact Solutions to better customise a mobile satellite and tracking solution for customers.
The tracking devices are popular for its capabilities in providing personal tracking, fleet monitoring, and support in search & rescue missions. These highly advanced tracking units will allow Addcom Contact Solutions to monitor and improve operational efficiency and safety for its customers across many industries including defence & military, logistics and mining.
IsatPhone Pro gains email and data transfer capability
A new feature will shortly enable IsatPhone Pro users to send emails and exchange data files from anywhere in the world.
Existing IsatPhone Pro users should download the latest firmware upgrade, which will be available from 31 March via Inmarsat.com.
To establish a data call over IsatPhone Pro, the user simply sets up a dial-up network connection on their computer. The phone automatically recognises this network connection the next time it is plugged in.
File attachments
Data over IsatPhone Pro opens up a world of possibilities for a phone primarily designed for voice calls.
It offers an effective rate of up to 20kbps for plain text emails and can also support file attachments in a number of different commonly-used file formats, including jpegs, PDFs and Word documents. Alternatively, files can be exchanged via a client FTP site.
Driver installation guides for the IsatPhone Pro are found on the CD included with the phone.
Specialist software
To start sending and receiving emails and to transfer files, users are advised to use specialist software designed to support satellite connections.
Some DPs have their own proprietary applications which they offer their customers.
There is also a solution available from Global Marine Networks, called XGate, tested by Inmarsat, which can be used by any IsatPhone Pro customer.
XGate is optimised for sending emails using a range of techniques, including data compression, spam and virus scanning, and mail filtering.
Globecomm to Deploy Wireless Platform for 4G/LTE Migration
[Satellite TODAY 03-23-11] Communications solutions and services provider Globecomm Systems is set to rollout its wireless hosted platform, which aims to enable 2G and 3G operators to migrate to 4G/LTE, the company announced March 22.
The upgraded platform will encompass the migration of both CDMA/EVDO and GSM/UMTS to LTE. Globecomm will support the platform from its redundant fiber circuits and dedicated power and generator systems housed at its network operations center in New York.
“The cost savings derived from our hosted wireless platform, together with improved network performance, continue to benefit our wireless customers. We now look forward to expanding our range of services with 4G,” Globecomm Vice President and General Manager Andy Silberstein said in a statement.
My Satellite Adventure - Paddy McHugh
“My treks and events that I run are mostly in some of the more remote and wildest parts of Australia, from catching wild camels to leading walking expeditions across the Simpson desert and taking film crews to where they never thought they could go..!!
Communications is most important for business and emergencies and sometimes even for just ringing home.
On some of the more remote walks we carry out, the GPS capability is well worth it.
The film crews we cater to demand access to the world, and this phone surely allows for all of that.
In the time I have had this phone it has worked very well in some tough conditions and remote locations.
Certainly another step up from the previous generation of satellite phones.”
Paddy McHugh is the managing director of Paddy McHugh.com, an Australian company specialising in treks and photographic expeditions. Paddy has walked the famous Simpson Desert six times along the French Line from Dalhousie to Big Red.
Satcom Global Dealer Conference February 2011
Last month, Addcom Contact Solutions (ACS) attended the Satcom Global Dealer Conference, an exclusive 2-day event aimed at introducing dealers to Satcom Global’s channel network.
Hosted in Sydney, the event included a mixture of presentations across various topics, such as new product launches and demonstrations, Inmarsat’s 2011 outlook and Iridium portfolio updates. The event also provided ACS with the opportunity to build stronger networks with Satcom Global.
Attended by Craig Alvarez - Managing Director, Laurence Solvyns - National Manager, Andrew Owens - Marketing Manager, and Robert Lewis - Satellite Channel Manager, the Dealer Conference was a valuable experience assisting ACS to expand its product portfolio as well as its service offers.
“It was great to see an immense range of satellite marine products whilst aboard the MV Phoenix at Sydney Harbour. The demonstrations really proved beyond a doubt how imperative satellite equipment is, especially when out at sea”, says Andrew Owens - Marketing Manager.
Andrew continues, “The event was an amazing experience that allowed us to build our network with Satcom Global and with other major industry players. We are proud to be recognized as a key player in the satellite business”.
A highlight of the event was the presentation held on the cruise vessel, MV Phoenix, where Satcom Global gave an overview and demonstration on the latest fleet broadband solutions which can be deployed on any marine vessel.
ACS would like to thank Satcom Global, in particular, Chris Leydon - Director of Sales Oceania, and Paul Gudonis, Account Manager, for the opportunity to attend the event.
Testimonial - ACS Satellite Supporting Reporters in Qld Floods
“As a freelance Producer/Cameraman working for an International 24-hour News Broadcaster, I was deployed to cover the extensive flooding in Queensland this year. I needed a fast and reliable solution for my transmission needs, and contacted ACS Satellite to supply me with a BGAN terminal.
"A Thrane and Thrane Explorer 700 unit was promptly couriered out, allowing me to transmit both LIVE reports and edited packages via FTP from any location I chose. This small, portable unit was also easy to transport around. When you are working in a disaster zone, 3-G networks and other internet connections frequently fail, so it is critical to have a broadcast solution that gives you complete independence.
ACS Satellite also offers exceptional service and support, and makes it easier to spend more time on newsgathering and less time on transmission. I highly recommend them to all Broadcasters.”
Hugh Williams is a freelance producer and cameraman with 23 years of international experience.
Inmarsat GSPS - now available
As most of you are aware, Inmarsat GSPS (IsatPhone Pro) is now able to be sold in Australia.
Inmarsat’s Commercial Support Manager, GSPS, Juanita Kotze, made the following announcement:
“I am very pleased to inform you that, following close coordination with the Australian authorities over the last month, Inmarsat have received formal confirmation from the Attorney General Department (AGD) of Australia that, with immediate effect, Inmarsat’s channel can proceed with GSPS Commercial Service Introduction.”
SatCom Global has units in stock for immediate shipment.
Inmarsat’s GSPS service represents the cheapest handheld satellite phone and most flexible prepaid service on the market as well as cost effective post paid plans.
It is anticipated that demand for the new handset and service will be very strong, given its quality, price and flexibility.
If you have any questions regarding the GSPS service, please contact us for assistance.
Vizada to Supply VSAT Equipment, Lease Ku-band to Eulex Mission
Vizada Networks received a contract from the European Union Rule of Law Mission in Kosovo (Eulex) to supply VSAT hubs and remote terminals and lease Ku-band satellite transponder space, Vizada announced Dec. 7.
Vizada engineers will install the VSAT hub and the first remote site as well as supply training for Eulex engineers to carry out remaining remote terminal installations in order to complete the network.
Vizada beat out seven other bids to supply equipment for Eulex — the largest civilian mission ever launched under Europe’s Common Security and Defense Policy.
“Eulex has thousands of staff across Kosovo, so the organization has high level communication requirements in terms of capacity and reliability. We will provide a sophisticated solution using an enhanced iDirect foundation, which has been developed to offer high reliability and efficiency through advanced quality of service and bandwidth management systems,” Vizada Networks’ Defense Division Director Rune Kristiansen said in a statement.
IsatPhone Pro deploys in crisis zones across globe
IsatPhone Pro is being widely adopted for use in crisis zones by the emergency communications aid agency Télécoms Sans Frontières (TSF).
The global handheld phone is currently being deployed in Haiti and Indonesia in the wake of natural disasters – with TSF experts praising its voice quality and global coverage.
Emergency response efforts are being renewed in Haiti as a deadly cholera epidemic becomes the latest tragedy to hit the country following January’s devastating earthquake.
National response
IsatPhone Pro is an integral part of three emergency telecoms kits being used regularly by the country’s national response system.
IsatPhone Pro is also being used by TSF teams working in Indonesia's Mentawai Islands in the aftermath of the tsunami that claimed hundreds of lives in October.
The lack of communications on the impoverished islands has led TSF to decide to stay on, in partnership with the European Union, in order to set up an emergency response system for use in any future natural disasters.
Telecoms kits
TSF’s Myriam Annette said: “An additional 14 IsatPhone Pro handsets will be deployed in the next few weeks to help Indonesia’s national disaster management agency and non-governmental organisations, which are still working to help the population in the very poor Mentawai Islands.
“The phones will be included in emergency telecoms kits also containing BGAN equipment to enable relief workers to stay connected with co-ordinating bodies in Padang and Jakarta.”
TSF also plans to purchase an additional six handsets to allocate to its bases in France, Thailand and Nicaragua.
Voice quality
“Our staff are unanimous – the service is excellent in terms of voice quality and global coverage,” said Myriam.
“IsatPhone Pro will now be systematically co-ordinated into all our operations.”
Hughes launches smallest mobile broadband terminal
Hughes has launched the smallest BGAN terminal to date, offering high-performance, on-the-move connectivity with built-in WiFi.
The Hughes 9450-C11 measures just 25.2cm by 11.9cm and can tolerate the harshest most demanding environments. Hughes says the budget-friendly terminal is ideal for global relief work organisations, first responders, government, public safety and mobile healthcare workers.
Mobile personnel
It will also appeal to remote mobile fleet personnel in industries such as oil and gas, forestry, cable and telecommunications. End-users can collaborate efficiently and reliably using video, voice and data simultaneously at IP broadband speeds of up to 464 kbps. And simple, quick, and flexible options are available for installation on any vehicle.
Mini-antenna
The mini-antenna may be permanently mounted for fleet-style installation or the optional magnetic roof mount can be used for rapid installation and removal. The antenna includes a single, eight-metre RF cable connection. In addition to being the only mobile BGAN terminal with an integrated WiFi access point, the new hardware has two RJ-11 ports – one for voice and one for fax – plus four power over Ethernet ports to connect multiple devices. It also supports ISDN circuit-switched voice calls, 3.1 KHz audio and 64 kbps ISDN data.
More features
“The Hughes 9450-C11 sets a commanding new level of capabilities in the land-mobile satellite market,” said Hughes vice-president Graham Avis. “It’s truly a game-changer, delivering high performance and more features than the competition, such as integrated WiFi, in a smaller and superior package.”
Orders are being accepted now, with the first products due to ship in December.
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Australian NBN To Spend $876 Million on Two Ka-band Satellites
The Australian National Broadband Network Co. (NBN), a public-private entity created to oversee the construction of Australia’s broadband network, will spend up to $1 billion Australian dollars ($876.5 million) to build and launch two Ka-band satellites, the NBN announced July 14.
The satellites will deliver broadband services to remote Australian households that are unable to connect to the country’s fiber network, which is under construction. The company said that the two satellites would deliver about 2 percent of the NBN’s total capacity.
At a press conference, NBN CEO Mike Quigley told reporters that the decision to invest in the two satellites was prompted by a lack of viable services in Australia and that having two satellites would allow the NBN to provide redundancy as well as maximize capacity and speeds. “We will cover the whole country with satellite. ... There is simply nowhere near enough capacity in today’s satellite services over Australia to provide the sorts of services we are talking about — that is, close to the wireless service of 12 megabits-per-second at peak. With the new-generation satellites, you can get capacities in the 30s, 40s, even approaching 100 gigabits,” Quigley said.
NBN also is investigating in technology that would allow premises receiving satellite broadband to automatically switch over coverage between satellites to optimize connection speed and prevent service outages of one of the satellites fail.
NBN has not disclosed the satellite’s manufacturer or launch supplier. In June, the Australian terrestrial fiber network contract was awarded to Alcatel-Lucent as the main strategic supplier. In May, Hughes Network Systems formed Hughes Network Systems Australia Pty. Ltd. to serve the Ka-band satellite technology and services market in Australia.
Earlier in July, Australian operator NewSat, announced it could deliver broadband speeds of more than 100 megabits per second to the 7 percent of Australia not covered by the NBN’s fiber network and for an equivalent cost.
Iridium Renews Long-Term O&M Partnership With Boeing
Iridium Communications has signed two long-term agreements designating Boeing as Iridium’s sole operations and maintenance (O&M) provider for the current Iridium constellation and grants Boeing exclusive O&M rights for the Iridium Next constellation, the companies announced July 22.
The first of the two agreements will see Boeing continue operating Iridium’s current satellite constellation and will provide support for Iridium’s satellite control system. The second agreement names Boeing the exclusive operations and maintenance provider for Iridium’s next-generation constellation, Iridium Next. Boeing will further upgrade Iridium’s satellite control systems to become fully compatible with Iridium Next.
The new contract replaces a 2002 agreement between the two partners and removes a contingency of that agreement which required Iridium to keep $15 million of restricted cash held in escrow to fund the de-orbiting of Iridium’s constellation. Iridium also will have the ability to eliminate and/or re-assign Boeing employees to other programs, such as Iridium Next, as operational needs permit.
Boeing has been under contract since 2002 to operate and maintain Iridium’s satellite constellation under a fixed-price contract supporting more than 200 Boeing employees deployed at Iridium’s Chandler, Ariz., technical support center and the company’s Leesburg, Va., network operations center.
Although Iridium did not disclose the value of the contract, analysts at Bloomberg and Raymond James speculated that the value fell between $50 million and $77 million, or, about two-thirds of Iridium’s cost of service.
NewSat CEO Unveils Jabiru-2; Projects Jabiru-1 to Earn More Than $1.5 Billion
Major Ka-band, VSAT Investments - Ariane 5 Launch
Arianespace’s upcoming Ariane 5 ECA launch, set for Nov. 26, will carry two crucial satellites for operators Intelsat and Avanti Communications as they look to strengthen military, commercial broadband and enterprise VSAT coverage stretching from Europe to the Asia-Pacific region.
Ariane 5 flight V198 will orbit the Intelsat 17 and Hylas-1 satellites, with payloads designated to support applications for major international customers. Avanti’s highly adaptable Hylas-1 satellite will provide broadband Internet access and telecommunications services to commercial and enterprise customers in Europe via its payload supported by the European Space Agency (ESA).
Hylas-1’s payload also will carry Ka-band transponder capacity for Astrium Services to test future military and government services as a result of a contract signed in September. System tests on the satellite will cover military use of Ka-band, including tactical and coms-on-the-move terminals in field locations. It will be based in the United Kingdom and use in-house system and terminal capabilities supplied by Astrium Secure Satcom Systems.
Astrium Services CEO Eric Beranger said the goal of the Hylas 1 capacity lease is to validate potential future service opportunities and capitalize on the wave of military Ka-band interest. “Military Ka-band capability will play a very strong role in future Con Ops, particularly for very high data rate services to and from disadvantaged terminals in theatre. One area we are looking at is multiple Unmanned Aerial Systems (UAS) streaming real time surveillance data to support military or governmental operations across areas of military or political interest. Current satellite systems simply do not have the available bandwidth to support such operations.”
Avanti also signed a 10-year Hylas 1 capacity contract with an unnamed triple-play consumer telecom service from the United Kingdom and Ireland in June. The satellite will provide the customer with up to 100 megabits of service on Hylas 1 to deliver a bouquet of scheduled, broadcast TV channels in the style of current free-to-air terrestrial services, in addition to high speed broadband. With volumes increasing over the initial five years of the contract, Avanti said the deal should generate a minimum of 12.7 million euros ($15.2 million) in revenues.
Hylas-1 also will support enterprise services, as Hughes signed on to purchase capacity in October 2009 for an initial payment of 7.5 million British pounds ($12.2 million) in an effort to grow its business in Europe. Hughes also agreed to a partnership to sell Hylas services to its customers in the oil and gas and lottery sectors.
Due to its versatility and high-demand, Williams hinted at a possible price increase for Hylas 1 capacity in the near future. “Available capacity on Hylas 1 will diminish and prices will rise so it is commercially astute to lock in capacity at current rates.”
Intelsat 17, built by Space Systems/Loral (SS/L), aims to expand Intelsat's C-band video distribution community in the Indian Ocean region and provide capacity across Europe, the Middle East, Russia and Asia from the 66 degrees East orbital slot, where it will replace the Intelsat 702 satellite.
Korea’s KT Corp. signed a multi-year agreement with Intelsat for capacity on Intelsat 17 in October 2009, which it will use to deliver enhanced broadband VSAT services to government and enterprise customers with remote operations in other parts of Asia, Africa and the Middle East.
“We will benefit from IS-17’s broad, inter-regional coverage along with the high reliability and resilience for which the Intelsat network is well known as we expand our business into developing regions,” Yeong-Mo Kwon, KT’s vice president, Network Group, said in a statement. “Our customers' bandwidth requirements are projected to continue growing and the high-powered bandwidth available on IS-17 allows us to support their needs as efficiently as possible.”
IS-17’s Ku-band payload will cover Russia, the Middle East and Southern Africa, and its C-band payload will provide service over Asia, Africa, Europe and the Middle East as well as expand Intelsat’s C-band video distribution community in the Indian Ocean and Asia region.
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